Disaster recovery
When disaster strikes, we're here for you.
As you know, a disaster can strike any time day or night. It can be as simple as a power outage or as terrifying as an approaching tornado. Your company's operations can be disrupted by any number of emergencies and disasters: fires, floods, hurricanes, earthquakes, power grid failures, evacuations — the list goes on. The question isn't a matter of 'if' but 'when' there will be a disaster that will disrupt your operations. Just when your company needs it most, you may find your entire telecommunications network is down. Customers can't contact you, your employees can't get through on jammed lines and phone service can't be restored until the power is — and that can be hours, days, or even weeks in a major disaster. CallCenterUSA is designed to help you with any issue you face. Our state-of-the-art center allows you to keep in contact with your key people — from managers and employees to your customers. Even when your own phones are down, we can continue to handle all your calls for you without any disruption.
Your communications stay connected when your own phones are down.
Resilience by design
We won't let you down
Not only can we ensure your operations go uninterrupted if a disaster strikes you, but we've taken extreme measures to make sure CallCenterUSA can operate as well, should a crisis occur in our own backyard.
Infrastructure
Uninterrupted power
Our call center is equipped with the Minuteman Enterprise Backup Interrupted Power Supply, one of the best systems available. All our computer systems and operator stations can access this internal grid for up to two hours. If the outage lasts longer, we are equipped with solar power back-up and 100kw natural gas/propane electric generators that can continue to supply power uninterrupted for an unlimited period of time. All these systems are tested weekly to make sure they are in good working order and are ready to take over in the event of a power outage.
Infrastructure
Redundant telecommunications
If the phone grid is interrupted, CallCenterUSA can instantly switch to backup systems. We have three different routes we can tap into at a moment's notice, so if one route is disrupted, we can access secondary routes. In the very unlikely event that all three grids were to fail simultaneously, we can route all of our call center traffic through satellites to ensure that your communications are never interrupted.
Plan ahead
Let’s build your continuity plan.
Tell us how your team communicates today, and we’ll help you keep critical calls moving when your primary systems are down.
Stay connected
The last thing you want to do in an emergency or disaster is worry about your telecommunications.
Whether you need to stay in touch with your customers, your management team, your employees, or other key stakeholders, contact CallCenterUSA and let us show you how we can solve your critical disaster recovery issues.